Castle Photo & How to ruin a photo business
Castle Photo Ltd is located in Sylvania Ohio. It has been under new ownwership since May 2009.
In the past my photos have always been done to an excellent standard. But the quality has took a trip to the sewer. And when I tried to get them reprinted, I was stonewalled by the employees. They said only the manager/owner could ok reprints. But he makes his own hours, so after not hearing from him, I went and picked up the prints and CD. And what is really a hoot? He doesn't allow the employees to give out his name. Just ask for Joe. LOL
Sounds like the old movies about prohibiton speak joints.
You know. You go to the alley door and knock. A little window opens and you say " I was told to ask for Joe".
Either that or the guy is a member of a witness protection program. :) Of course I'm joking. But it makes for good straight lines when discussing the place. :)
But all I know is that the work there has become sub standard.
And yes, I'm a hard nosed, demanding customer. My tolerance for shoddy business practices is not great. I owned a business, and the customer was my paycheck. So I always made them happy.
NOTE:
He has now called the wife, not me, and agreed to reprint the photos. Gee, I wonder if it has to do with my attitude while there. And here I thought I had such a pleasant, sparkling demeanor. LOL It's only taken two days for him to decide to call. Now I'm supposed to drive another 60 mile round trip, to let him have another try at it. Well, this story may continue. But in the meantime, the locals better beware of the quality of the business.
And it seems I'm not alone in my opinon of the place, http://www.yelp.com/biz/castle-photo-ltd-sylvania.
I'll update when the results are in. ;)
In the past my photos have always been done to an excellent standard. But the quality has took a trip to the sewer. And when I tried to get them reprinted, I was stonewalled by the employees. They said only the manager/owner could ok reprints. But he makes his own hours, so after not hearing from him, I went and picked up the prints and CD. And what is really a hoot? He doesn't allow the employees to give out his name. Just ask for Joe. LOL
Sounds like the old movies about prohibiton speak joints.
You know. You go to the alley door and knock. A little window opens and you say " I was told to ask for Joe".
Either that or the guy is a member of a witness protection program. :) Of course I'm joking. But it makes for good straight lines when discussing the place. :)
But all I know is that the work there has become sub standard.
And yes, I'm a hard nosed, demanding customer. My tolerance for shoddy business practices is not great. I owned a business, and the customer was my paycheck. So I always made them happy.
NOTE:
He has now called the wife, not me, and agreed to reprint the photos. Gee, I wonder if it has to do with my attitude while there. And here I thought I had such a pleasant, sparkling demeanor. LOL It's only taken two days for him to decide to call. Now I'm supposed to drive another 60 mile round trip, to let him have another try at it. Well, this story may continue. But in the meantime, the locals better beware of the quality of the business.
And it seems I'm not alone in my opinon of the place, http://www.yelp.com/biz/castle-photo-ltd-sylvania.
I'll update when the results are in. ;)
posted by greyhoundman at 8:15 AM
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